Customer Service Executive
Number of Vacancies : 1

Job Description
Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.


Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
Understand and investigate the queries, requests or complaints
Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
Provide accurate, valid and complete information or solution by using the right sources of information
Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
Inform Team Leader when a recurrent problem appears, to prevent further cases
Maintain and update customer information in the database
Meticulously follow the defined business process while attending to the clients’ queries, requests or complaints
Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
Keep abreast of products and promotions to provide exceptional customer support
Take ownership for attending the trainings as per the plan
Take ownership for completing PMR process, employee engagement surveys in time
Continuously share the knowledge and understanding of the telecom industry and business trends

Vacancy expires on Tuesday December 31st, 2024

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